Return & Exchange Policy

Merchandise may be returned to Little Folks NYC within 30 days of receipt.

 

To be eligible for returns, please note the following criteria:

• Purchased within 30 days
• Item must be NEW and UNUSED and in the same condition that you received it
• Remains in original packaging
• Must have original receipt
• Must not be a gift card

 

Please note:

• Returned merchandise will be assessed a 10% restocking fee.
• Shipping and handling charges on your original order are not refundable, unless there was a shipping error on our part.
• All returned items shipped under our "FREE SHIPPING" offer will be credited less the original shipping charges and restocking fee.
• Items should be packed properly to ensure that they are adequately protected during transit back to us.

 

Refused Shipments:

Refused shipments will be credited less the original shipping charges and restocking fee.

 

Late Returns:

Any item that is to be returned more than 30 days after delivery requires prior authorization and is subject to additional restocking fees.

 

Exchanges:

There will be no restocking fee on exchanged merchandise. An additional shipping charge may apply.

 

Damaged Products:

Merchandise received in error or damaged in shipping should be reported to us right away at 800-675-9669. We will make every effort to rectify the situation as quickly as possible. Not following this procedure may cause delays and prompt fees.  

 

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the purchaser will be notified of the return and refunded for the purchase.

 

Return Shipping:

Customer is responsible for paying the shipping costs of returned items. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Shipping address for returned products:

Little Folks NYC
123 East 23rd Street
New York, NY 10010

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your return. Credit will be applied to your credit card or original method of payment, within 24-48 hours.

  

We are not responsible for typographical or order processing errors. Pictures may sometimes slightly vary from actual item.

 

If you have any questions or need  help, please get in touch with our Customer Care team at 800-675-9669, MON-THURS 10 AM-7 PM & FRI 10 AM-3PM EST.